Frequently Asked Questions
Everything you need to know about your ULANKA shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75, while a flat rate applies to smaller orders.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing your results to our specific brand dimensions for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Are your products sustainably sourced?
ULANKA is committed to ethical fashion. We partner with manufacturers who adhere to fair labor practices and are increasingly incorporating recycled materials into our collections.